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A structured approach to keep focusing on results

Splitting your overall Digital Business Transformation plan into sub phases, will allow you to better manage risks and to get early return on investment.

You need an iterative method that will also provide a framework for all participants to better understand what their contribution should be.

Start defining the current company performance referential, to explain why changes are needed and get the buying of all stakeholders and sponsors.

Technological dependancies
Get ready - Run Digital
Optimization
Assess new performance
As-Is referential
Stakes and Needs
DX_Cycle.png
Current Performance
Expected Performance
Plan &
Align
Transform
Analyse  &
Understand
Norm &
Perform
Vision-Strategy
Digital Business Plan
Executive alignment
Explore new capabillities
Experiment and adopt
Data Integrity 
Method
Analyse and understand

Current Referential

  • Collect description of the current situation (# of employees, Rev, Costs, ... etc.)

  • Map business processes and identify bottlenecks

  • Document Objectives and past performance

  • Analyze KPI

  • Employees surveys

  • Management surveys

  • Identify Strenghts and weaknesses

  • Highlight improvement areas

  • Profile current situation

  • Draft action plan

  • Share results

Stakes and Needs

  • Interviews with Managers and exeprts to list problems that are impacting business

  • Root Cause Analysis

  • Establish SIPOC

  • Explore alternatives

  • Capture expectations and experts wishes list

  • Prioritize resolution of problems based on Company priority and capacity to change

  • Define areas ofor budget investment, devestment or maintenance

  • Consolidate views from all interviewed departments

Technological dependancies

  • Full mapping of the technologies used (vendors and in-house)

  • TCO (Total Cost of Ownership) analysis

  • Solutions heat map (identify what is Business critical)

  • Assess end-users' level of education/knowledge with technologies in used

  • Collect feedback and enhancement requests

  • Preliminary Data Model

  • Identify possible migrations to standards solution to reduce TCO

  • Share results

Analyse & understand
Strategic Digital Business Planning

Vision

Strategy

  • Interviews to create SWOT and PESTEL

  • Understand company business drivers and priorities

  • Undertsand how performance is measured (KPI)

  • Identify all existing strategic initiatives that the company is running

  • Executive/Management Surveys

  • Identify key metrics that should be introduced to ease inter-department collaborations

  • Company vision statement

  • Share prelminary view with Exec and adjust

Business Plan

  • Profile current referential

  • Document Goals

  • Set SMART (Specific, Measurable, Achievable, Realistic, Timebound) Objectives

  • Identify adapted strategies

  • Create Tactical plan

  • Assess risks

  • Estimate workload, budget, timeline

  • Identify contributors and help needed

  • Get main stakeholders involvement and buying to the plan

  • Inform all Executives and collect advises

Executive alignement

  • Strategic Digital Business Plan presentation

  • Value Model presentation

  • Present consolidated timeline for all strategic initiatives

  • Communicate success factors

  • Communicate help needed

  • Communicate performance scorecard changes if any

  • Action plan review

  • Governance model presentation

  • Propose organisational changes if any needed

  • Get alignment towards Company business drivers, Objectives and proposed plan to reach the goals

  • Sign off from all Executive to move forward

Buines Plan
Transform

Explore new capabilities

  • Provide access to a Digital Transformation Center to educate company employees and management about new Technology capabilities

  • Meetings with Company specific jobs to identify business critical scenarios

  • Explore alternatives

  • Stand-up meeting with white-board and post-it to share ideas

  • Fast proposals process (business opportunity card)

  • Identify key contributors

Experiment and adopt

  • Define incentive program to encourage employees contribution

  • Classify Business Opportunity Cards and create a consolidated view

  • Propose to deep dive certain scenarios

  • Buld a temporary team with key contributors to validate feasability

  • Risk assessment

  • Refine budget and benefits impacts

  • Preliminary project plan

  • Data flow mappinig

  • Understand impact to end-users

  • Reward contributors with beneficial ideas

Data integrity

  • Data model impact

  • Data cleansing plan

  • Legacy data management plan

  • Interfaces study

  • Scope validation

  • Solution architecture definition

  • Confirm Data integrity 

  • Validate proposed scenarios

  • Project Management 

  • Project team and Support team education 

  • Communication

  • Reporting/Dashboarding

  • Map scenario impact to Company Expected Performance Referential

Norm and Perform

Get ready

Run Digital

  • Test and deploy solution

  • Migrate data

  • Change communication strategy

  • Educate employees / end-users

  • Implement and deploy help desk

  • Assist participants during wramp-up phase

  • Collect feedback

  • Correct bugs and manage exceptions

  • Survey with the pilote team

  • Survey with involved managers

  • Deploy to largest team possible

  • Communicate success

Optimization

  • Lessons learned

  • Archive or decomission old systems

  • Capture Best Practices

  • Document changes to business processes

  • collect suggestions and enhancement requests

  • Identify champions and train them to become change agent

  • Communicate

  • Create Excellence Center and recognize top performers

  • Encourage employees to repeat the process in order to fix other problems that are known

Assess new Performance

  • Measure Key Performance Indicators

  • Compare with initial objectives

  • Root Cause Analysis for divergence and unrealistic results

  • Bentchmark between departments

  • Bentchmark with other companies if possible

  • Identify areas of improvement 

  • Action plan for items with immediate impact on performance

  • Communicate and celebrate success

  • Loop back to "Analyse and Understand"

Transform
Norm & Perform
Coaching 
THE MANAGER AND THE COMPANY

Define my department business plan

communicate my needs

Define compensation packages

Recieve my objectives

Performance measurement

Prepare regular Performance reviews

Do a 1:1

Give and recieve feedback

Technics for an efficient team meeting

Ask for support

Efficient communication

Manage my time

Manage a conflict

Mentoring program

Networking

Fear and its consequences

The What and the How

...

THE MANAGER AND HIS TEAM

The communcations that a Manager has with his team

Hiring, Lay off, Move someone

Build and develop a strong team

Communicate team and individual objectives

Performance process

Personal Business Commitment

Skills assessment

Individual Development Plan

Carer Paths

Recognition and reward

Lead by example

Border lines to not pass

...

COMPANY'S CULTURE

Communicate Company DNA

Understand the needs for each profile of employee (Office, Home office, travelers, managers, sub-contractors, ...)

Work plans

Work-Life balance

Encourage inter-departments exchanges

Communicate progres and results

Belong to a team, belong to the company

Bidirectional communication channel

Recognize efforts

Make a break and manage conflicts

...

Coaching
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